We want to make things as clear as possible for you. That's why you'll find a collection of the most frequently asked questions here. Still can't find what you're looking for? Please feel free to contact us.
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Condition of products
Where do the products on Parenthings come from?
How do you determine the condition of a product?
Are there always signs of use on second-hand products?
Are refurbished and second-hand products safe and complete?
Are products professionally cleaned?
Do I get exactly the product I see in the photo?
Ordering & payment
How do I place an order with Parenthings?
Do I need an account to order?
Which payment methods can I use at Parenthings?
Is paying at Parenthings safe?
Can I pay later or pay in instalments?
Can I change or cancel my order?
Shipping & delivery
Which countries do you ship to?
What are the shipping costs at Parenthings?
How quickly will my order be delivered?
Can I track my order with track & trace?
Can I choose a different delivery address or a pickup point?
What happens if I'm not home for the delivery?
My package or product arrived damaged. What should I do?
Returns & refunds
How long is the cooling-off period at Parenthings?
How can I return a product?
Do I have to pay for the return shipment?
When will I get my money back after a return?
Can I exchange instead of return?
What if I used the product during the cooling-off period?
Warranty
Does the warranty also apply to second-hand and refurbished products?
What is covered by the warranty?
What is not covered by the warranty?
How does the manufacturer's warranty work?
How do I submit a warranty request?
What if a product can no longer be repaired?
Repair and cleaning
Do you also offer repairs for prams and buggies?
Can I request a repair if I didn't buy from Parenthings?
Do you also do professional cleaning of baby products?
How long does a repair or cleaning take?
Do I get a loaner product during the repair?
Sell & trade in
How does selling via Parenthings work?
Can I trade in my pram if I buy something else?
Which products can I offer?
How do you determine the selling or trade-in price?
When will I get paid?
What if my product is rejected?
Kontakt
How can I get in touch with Parenthings?
What are your opening hours?
Do you have a physical shop or showroom?
I have a complaint. What can I do?
I'm a professional and want to collaborate. How does that work?
Didn't find what you were looking for? No worries, we'd be happy to help you find a solution.